1) Do you ship to Canada/Puerto Rico/London/etc.?
Sorry, we do not. We only ship within the 50
2) How do you ship?
FedEx. And they do not deliver to PO Boxes.
As a service to our brave men and women in the armed forces, we use the USPS solely to ship to
3) Does shipping time include Saturday?
No, only business days. FedEx has a service to deliver on Saturdays, but we do not offer it.
1) Why are you so strict about verifying credit card information and shipping addresses?
To protect the card holders. There is much fraud and identity theft out there and we have to weed through them. We encourage you to read our complete Processing & Shipping Policies before ordering so that we can all avoid delays.
2) Im from Italy/Canada/etc. and use my Visa/Mastercard/Discover around the world, how come you dont take it?
Our credit card system cannot verify it. This is the case when: A) The issuing bank is outside the 50
1) How is it possible that you have such low prices?
Before starting Shipdog, the owners and managers worked for many years at various other companies in the Computer-Electronics industry. Their experience and relationships enable them to get the latest items at the greatest prices.
2) Are these products new? Fully packaged?
They are brand-new, factory-fresh, unopened and contain the full contents. In other words, they're the same as what youd get from a local store.
Out of our hundreds of items, only 3 or 4- literally- are refurbished and they explicitly say so in the main description line; i.e. Olympus Stylus 300 Digital Camera Refurbished.
3) I saw you listed on PriceGrabber/Shopping/CNet and the item was advertised for $199. When I clicked on it and got to your site, the price was $206. What gives?
This occasionally happens. When we change a price on our web site (usually lower!) it appears immediately. However, the web sites we advertise on pull the information from our site only a few times a day.
The purchase will reflect the latest update from our website, not the ad site.
4) Another retailer has a rebate on the item I'm interested in, how come you don't?
We provide the forms on our website for all manufacturer rebates. Some other retailers create their own rebates simply as a pricing strategy. Compare the bottomline prices (unit + shipping) and we almost always come out ahead.
5) Do you match prices? Is there a discount for 2 or more items?
No, in both cases. We start with our best possible total price and hope it pleases as many customers as possible.
The savings on shipping a few items together are minimal because the total price for each item (unit + shipping) is our lowest and what we need to make the sale worthwhile.
6) The item says, "free ground shipping," so how come the accessory I added cost $2.95?
The free ground promotion does not apply to an item's accessories. (Only a few of our items have this promotion and they specifically say it in the item's main description title.)
1) Why do I have to pay to send back a defective item?
Since we are not responsible for a manufacturers defect, we cannot pay for the return. On another note, its similar to a customer who bought something from a local store and who has to spend the time and gas to drive back there to return it.
However, we ship the exchange at no charge.
1) I checked your web site for a tracking number a few times today and keep getting In Process. Whats the story?
The tracking feature on our site is updated once a day, Monday-Friday, after 7PM EST.
Only when an order enters the FedEx system- after processing, billing and packing-will the tracking number appear on our site. FedEx also sends an email with the tracking number once the order enters their system.
Please remember that orders should be processed in 1-2 business days and that does not include the shipping time.
Thank you for your service to, and sacrifice for, our country. We appreciate your business, as well.
As a general rule, we do our postal deliveries every second week on Thursday or Friday. So, depending on when your order was placed, it most likely goes out the end of the second week it was ordered.
1) How come APO/FPO orders do not have a tracking number?
Only the USPS' Express Mail to APOs and FPOs have a tracking number, and we do not use that service.
Sorry, we choose not to ship large or expensive items to APO or FPO addresses, such as audio mixers, food processors and notebook computers.
